Yamba Accommodation
Managed by Stone Real Estate Yamba

Terms & Conditions

1. Bookings

All bookings are accepted in good faith but remain subject to owner approval and property availability. In rare circumstances, management or the property owner may need to cancel or alter a booking. Should this occur, we will notify guests as soon as possible and either provide a full refund or assist in securing alternative accommodation where available.

2. Deposits & Payments

Off-Peak and Shoulder Seasons

• A $200 deposit is required to secure your booking.

• The balance is due 30 days prior to arrival.

• Bookings made within 30 days of arrival require full payment at the time of booking.

Peak Seasons (School Holidays, Easter, Christmas & New Year)

• A $200 deposit is required to secure your booking.

• Full payment is due 30 days prior to arrival.

• Bookings made within 30 days of arrival require full payment at the time of booking.

Christmas & New Year Bookings

• A $200 deposit is required to secure your booking.
• Full payment is due 30 days prior to arrival.

• A 50% deposit is due 12 weeks prior to arrival.

• The remaining balance is due 30 days before arrival.

Should payment fail or remain outstanding after the due date, management reserves the right to cancel the booking.

3. Arrival & Departure

• Check-in time is from 3:00 PM.

• Check-out time is 10:00 AM.

Late check-outs are subject to approval and availability. Unauthorised late departures may incur an additional night's accommodation charge.

If arriving outside office hours, guests must arrange key collection with our office prior to arrival.

4. Security Deposit & Credit Card Authority

A valid credit card must be provided prior to arrival.

Management reserves the right to charge the nominated card for:

• Damage or breakages.

• Excess cleaning.

• Excess rubbish removal.

• Unclean BBQs.

• Lost keys or lockouts.

• Unauthorised late check-outs.

• Breaches of these terms and conditions.

Guests will be notified of any charges before processing.

Credit card details may be retained for up to 14 days after departure to allow for property inspections and any claims.

5. Guest Conduct

Properties are rented strictly for residential holiday accommodation purposes.

Parties, functions, excessive noise, antisocial behaviour, or activities that disturb neighbours are strictly prohibited.

Management reserves the right to terminate a booking immediately if complaints are received regarding guest behaviour.

6. Property Damage & Immediate Eviction

Guests are responsible for any damage caused during their stay.

If a guest, visitor, or pet causes significant damage to the property, its contents, common areas, or creates costs or risks to the owner or managing agent, Stone Real Estate Yamba reserves the right to require the guest and all occupants to immediately vacate the property.

In these circumstances:

• No refund will be provided for unused accommodation.

• Guests remain responsible for all repair, replacement, cleaning, loss of income, or associated costs resulting from the damage.

• Additional charges may be applied to the nominated credit card.

7. Cancellations

Off-Peak Periods

• Cancellations or date changes made more than 30 days prior to arrival may receive a refund less the non-refundable deposit.

• Cancellations within 30 days of arrival will result in the loss of all monies paid.

Peak, School Holiday, Easter, Christmas & New Year Periods

• Cancellations or date changes made more than 30 days prior to arrival may receive a refund less the non-refundable deposit.

• Cancellations within 30 days of arrival will result in the loss of all monies paid.

All $200 booking deposits are non-refundable.

8. Cleaning & Departure Requirements

Guests are expected to:

• Wash and put away dishes.

• Remove rubbish.

• Clean BBQs after use.

• Return furniture to its original position.

• Return keys as instructed.

Additional cleaning charges may apply if the property is left in an unreasonable condition.

9. Pets

Pets are only permitted at approved pet-friendly properties.

Conditions include:

• Pets must weigh less than 7kg unless otherwise approved.

• Guests must clean up after their pets.

• Pets are not permitted on furniture or bedding unless specifically authorised.

• Any damage, additional cleaning, or pest treatment required as a result of pets will be charged to the guest.

Failure to comply with the pet policy may result in additional charges or termination of the booking.

10. Maintenance & Property Access

During your stay, authorised contractors may attend the property to complete necessary lawn, pool, maintenance, or emergency works. Reasonable access must be provided.

11. Fees & Charges

Accommodation rates include applicable linen, standard cleaning, and property inclusions as advertised.

Credit card surcharges may apply:

• Visa: 1.83%

• Mastercard: 1.83%

By proceeding with a booking, guests acknowledge that they have read, understood, and agree to these Terms and Conditions.